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Mamma's Policies

Delivery Policy: Delivery of Catering and Pizza is available for all orders. Generally the delivery charge ranges from $15 to $25 depending on distance, time, and order complexity. For those orders which require that Mamma provide equipment (chafing dishes, coffee thermoses, and insulated bags) there is a minimum $10 charge for the retrieval of this equipment. It is Mamma's policy to return the next business day for any equipment. We expect that you will take responsibility for the equipment during this time.

Cancellation Policy: Orders must be canceled 24 hours in advance of delivery date to avoid a cancellation fee. Cancellation fees are 50% of the order's pre-tax total. To cancel an order please call the store or email. if you cancel via email, please make certain to get an email reply confirming the cancellation.

Tableware/Paper Products: Disposable paper products and serving utensils are available at a cost of $1.25 per person unless menu specifies there is no charge. Tablecloths are available at a cost of $10.00 each.

Curb Side Delivery: To save on delivery charges to government buildings with high security, consider using our curb side delivery service. This service requires that you bring your office cart with co-workers to the street to meet our delivery person at the curb. Please call for details.

Curb Side Pickup: To eliminate delivery charges completely consider using our curb side pickup service. Just call us on your cell phone then pull up to our loading space which is right in front of the store to accept your order!

Chafing Racks: Chafing racks are $20.00 a set. This charge includes the metal rack, water pan, and a sterno. Call us to recycle the wire rack.

Coffee Service Handling Charges: There is a $5 handling charge for coffee service regardless of the number of participants. Coffee service is also subject to a retrieval charge if thermos service is chosen. We normally use insulated disposable coffee boxes.

Servers: Servers are available for $55 per hour, minimum 5 hours. Servers will be dressed in white shirt with black slacks.

Payment Terms: Mamma accepts cash on delivery, all major credit cards, company checks, and Pay Pal. For those companies wishing to establish a corporate account, please contact Mamma Lucia's corporate office directly. Once a corporate account has been established the terms are 30 days net. For credit card payments a four percent charge will be applied.

Tax Exempt Organizations: Mamma will try to be as accommodating as possible with not-for-profit organizations. We specialize in working within your budget. Please be prepared to email us your District of Columbia Tax Exempt Certificate prior to payment.

Online Catering Orders: Orders placed online require notice. If we don't confirm your order within 24 hours please call us.

Food Safety: Please put left over food in a refrigerator after your meeting. Generally, food that has been at room temperature for more than two hours should be discarded.

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